Wellbeing Governance Information | Quality Assurance | Wellbeing
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Important Details

Governance, Quality Assurance and Audit Information

Wellbeing is fully committed to the highest standard of care for patients and to remain accountable for the care it provides. We believe we have strong governance measures in place to ensure quality and accountability.

Promoting Quality

Wellbeing is a member of the UK Association of Surgeons in Primary Care, a body which promotes the development of good clinical practice in community surgery and monitors the quality of care provided by its members.

Like other ASPC members, Wellbeing collects post-operative satisfaction questionnaires from its patients and regularly audits post-operative outcomes to check that the highest level of quality is being maintained in its service.

Our Accountability

Wellbeing is owned by Provide Community Interest Company Ltd, a company registered in England and Wales with the company number 07320006.

NHS Patients

Wellbeing provides services to NHS patients under contracts commissioned by NHS North-East Essex, South-East Essex, East & North Herts, Herts Valley, Milton Keynes, and Suffolk. Wellbeing is accountable to the local NHS Commissioner for delivery of those services within the contractual terms, which require it to comply with all relevant national legislation and regulation.

Self-Pay Patients

We also provide services to self-pay patients. In the provision of these services we are accountable to the Care Quality Commission and subject to the national legislation and regulation for private healthcare providers.

All of our Clinicians are covered by Medical Defence Union Ltd (MDU) or the Medical Protection Society (MPS).

In all cases Wellbeing is accountable first and foremost to our patients.

Care Quality Commission (CQC)

Wellbeing is registered by CQC through Tollgate Clinic Ltd, the registered Provider, encompassing Tollgate Clinic Colchester and its satellite clinics in Hertfordshire, Milton Keynes, Essex and Suffolk. At the last inspection in August 2019 Tollgate Clinic achieved full compliance with all Standards inspected, achieving an Outstanding Rating, reviewed on 4 November 2021.

Audit Information

We regularly review the performance of Wellbeing and we provide annual audit reports to our NHS Commissioners on each service.

Annual audits are available to referring clinicians. Please email your request to Caroline Brock, General Manager on caroline.brock@nhs.net

Principles and Rules to Guide Decisions

Our staff make a lot of decisions in the delivery of your care and the discharge of their duties. Wellbeing has a comprehensive set of Policies and Procedures in relation to Information and Clinical Governance including Policies regarding Patients, Staff, Clinical Activity, Health & Safety, IT, Finance and a number of other areas.

A full list of our policies is available on request.

Environmental Responsibilities and the Carbon Reduction Message

At Wellbeing, we believe it is important to invest in the future of our environment.

Our Environmental and Sustainability Policy and Action Plan covers Transport, Procurement, Waste, Energy, Training and Commissioning. We encourage our staff and patients to travel by foot, bike or public transport where possible and we consider our suppliers' own attitudes towards the environment when making purchases.

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Governance, Quality Assurance and Audit Information
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